As AsiaMedic continues to pursue greater capacity expansion to serve more customers, it has been actively exploring the adoption of AI to improve patient experience and outcome and has launched an AI virtual assistant on WhatsApp to enhance customer experience and automate appointment-making.
Derrick Ong, General Manager of AsiaMedic, said, “It was labour intensive for the team to call clients, make, change, and confirm appointments. Reaching clients through email had poor response rates. Often, clients rush to make appointments only at the end of the year, causing a strain on operations during peak months. And now the new AI virtual assistant frees clinic staff from monotonous tasks, allowing them to dedicate more time to in-person patient care, boosting overall team productivity and efficiency. It reaches out to clients via WhatsApp, converses with them, and provides information in real time. It suggests an appointment date and time, makes changes, and confirms the appointment.”
